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Installation Issues

Posted: Tue Oct 01, 2019 9:17 am
by Digitaltruth
Installation Issues

iOS

If the app will not launch, delete it from your device and re-download and reinstall from the Apple App Store. Be sure to log in to the App Store using the same ID you used to purchase the app. If you are asked to re-purchase the app, this is NOT correct, so always double-check you use the same login details.

Android

If the app will not launch, delete it from your device and re-download and reinstall from Google Play. Be sure to log in to Google Play using the same ID you used to purchase the app. If you are asked to re-purchase the app, this is NOT correct, so always double-check you use the same login details.

If you have downloaded the app, but cannot see it in the list of apps or get it to open, please follow these steps:
  • Open the Play Store app on your device.
  • Click the 3-bar menu at the top of the screen and select My Apps & Games.
  • Select the Library tab.
  • Check to see if the app is installed. If not, click the Install button.